Returns Policy

Here at Auntie Morag's, we strive to provide the best quality products and customer service to our customers. We understand that sometimes returns may be necessary, and we have developed a returns policy to make the process as simple and efficient as possible.

If you wish to initiate a return, please reach out to our customer service team. You can contact us in one of the following ways:

• Email: sales@auntiemorags.co.uk with the subject “Return Request – [Your Order Number]”.
• Form: Visit the Contact Us page and fill out the form with the required information and relevant information about your return.  

In your message, include:

• Order number
• Item(s) you wish to return
• Reason for return - e.g. if the item is unwanted or faulty/incorrect
• Photos of the item(s), paperwork and the packaging

Once we confirm your return request, we’ll send you:

• Our returns address
• Any return instructions

Make sure to:
Pack the item securely
Include any original packaging, tags, or accessories
Keep your proof of postage

Refund
Once we receive your return, we’ll process your refund within 14 days.

⚠️ Important Notes
Items must be in their original condition (unless faulty).
Some items (like opened hygiene products or personalised goods) may not be eligible for return.
If it’s unwanted, you will need to cover return postage.

We value your satisfaction and strive to make the returning items as smooth as possible. If you are facing any issues, please call us on 01308 326 426. Our team will provide you with all the necessary information and support to handle your return quickly and efficiently.